Returns & Exchanges
All merchandise, except printed or recorded material, may be returned for a full refund of the purchase price only, less a 10% re-stocking fee. Original shipping fees, if charged, are not refunded. The customer pays for, and is responsible for the return shipping and charges, and is encouraged to insure the item(s).
*If the customer requests a refund before the order has been shipped, there will be a 10% cancellation fee.
Before returning merchandise the customer must first request a Return Authorization Number within thirty (30) days upon receipt of merchandise. This RA# can be obtained from GlobalMusicalInstruments.com by emailing your request to EthnicSound@gmail.com, or by calling toll-free 1-888-836-2237. Please include the Invoice # and type "Return" in the subject line when sending an Email.
Back-Order/ Out of Stock Items policy:
Any item ordered that is out of stock will be placed on back order status for up to 90 days. When the item becomes available it will be shipped out. If, after this 90 day period the item is still out of stock, the customer may request a full refund of the purchase price with no subtracted fees. If a customer requests a refund BEFORE this 90 day time period, he/she may request such a refund, but will be assessed a 10% order cancellation fee. If you want to avoid a back-order situation, you must contact us PRIOR to ordering to check for actual stock amounts.
Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number issued to you clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
The customer is responsible for the actual cost of return shipping & handling. No returns are accepted after 30 days. Returns must be in new and unused condition. Items that are damaged during return will not be accepted for refund or exchange. Customers are therefore encouraged to insure returns for their protection. Please retain all the shipping cartons and packing materials.
Shipping Damage:
Claims for shipping damage must be made within three (3) business days of receipt. When reporting shipping damage, provide the Order Invoice #, tracking number of the package, your phone number, address and the specific details regarding the damage. If possible, get digital photos of the damage and email them to us. In particular, make a note of the condition of the box. Damaged products must be repacked with their original packaging. GlobalMusicalInstruments.com can then request a damage claim pick up from the shipping company, UPS. If the customer fails to report the shipping damage within three (3) days or if they have discarded the original packaging, the customer is responsible for the damage and all shipping charges both ways. Upon proper receipt of the damaged item, we will ship a replacement item or issue a credit/refund.
Defective Products:
Claims for defects must be made within three (3) business days of receipt. Return Service labels (RS) will be issued for defective merchandise. Upon receipt of the defective item, we will ship a replacement item or issue a credit/refund of the product price. Prior to contacting us, determine the exact nature of the defect. If possible, get photos of the defect. Often, something that appears as a defect or damage is only a part that jiggled loose during shipping or is a normal condition for a handcrafted instrument. Please contact us if you have questions about your items.