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GLOBAL MUSICAL INSTRUMENTS/MABWEBCO INC.
STORE POLICIES
Accepted Methods of Payment.
GlobalMusicalInstruments.com accepts Visa, Mastercard, Discover, and Paypal. (Paypal must be used for American Express card).
Your ordered is secured and verified by Authorize.net. (Click on the following for more information):
Shipping Methods and International Sales Policies and Agreement
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Merchandise will be shipped to US addresses using UPS Ground Service or USPS Priority. Free UPS Ground shipping on all orders over $149 to the contiguous lower 48 States (a $1.50 handling charge is added on all orders). Puerto Rico, the Virgin Islands, Hawaii and Alaska are not included in this free shipping offer. You will be sent a separate Invoice for shipping charges. Choose payment option "Bill Me" to get a shipping quote prior to committing to the order. This separate shipping quote applies to all International orders.
- For International Shipping, you can now proceed with Checkout. Enter your accurate and complete shipping and billing information including country and postal code, and you will be sent a quote for the cost for shipment via your choice of USPS, UPS, or DHL. Traditionally, Global Musical Instruments uses USPS Priority International with insurance, as it is very reliable, and by far the most economical. At Checkout you may pay for the cost of the order not including the cost of shipping and insurance. Please Email (click here) us at EthnicSound@gmail.com for a shipping quote, which is always actual International shipping cost. Due to the added arrangements for International shipping, expect some handling time. You (the customer) are responsible for any taxes or tariffs that are charged by your country's Customs, as is outlined in the attached "Global Musical Instruments International Sales Policies and Agreement" (link is below). Global Musical Instruments will make the arrangements for shipment to your International destination via USPS Priority International (or UPS or DHL service if requested or required, expect considerable extra cost). The total shipping cost, including insurance, will be calculated (verifiable with link to shipping company website if requested), and this information will be sent to you via email. You will be charged only for your actual International shipping costs. Please download the following pdf file which outlines our International Sales Policies and Agreement. By placing your order with Mabwebco Inc./ Global Musical Instruments, you agree to these policies as outlined in the International Sales Policies and Agreement. If you proceed with Checkout and pay, you will then be sent a separate Invoice for the actual International shipping charges including insurance to your destination. Orders are sent only when paid in full, including all shipping and insurance charges. No Commercial orders.
> Please click here for the form (pdf). By completing your order, you agree to these policies: Global Musical Instruments International Sales Policies and Agreement
Returns & Exchanges:
*All merchandise, except printed or recorded material,
may be returned for a full refund of the purchase price only, less a 10% re-stocking fee. Original shipping fees, if charged, are not refunded. The customer pays for, and is responsible for the return shipping and charges, and is encouraged to insure the item(s).
*If the customer requests a refund before the order has been shipped, there will be a 10% cancellation fee.
*Before returning merchandise the customer must first request a Return Authorization Number within thirty (30) days upon receipt of merchandise. This RA# can be obtained from GlobalMusicalInstruments.com by emailing your request to EthnicSound@gmail.com, or by calling
toll-free 1-888-836-2237. Please include the Invoice # and type "Return" in the subject
line when sending an Email.
Back-Order/ Out of Stock Items policy:
Any item ordered that is out of stock will be placed on back order status for up to 90 days. When the item becomes available it will be shipped out. If, after this 90 day period the item is still out of stock, the customer may request a full refund of the purchase price with no subtracted fees. If a customer requests a refund BEFORE this 90 day time period, he/she may request such a refund, but will be assessed a 10% order cancellation fee. If you want to avoid a back-order situation, you must contact us PRIOR to ordering to check for actual stock amounts.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number issued to you clearly on the box or package.
- Keep
your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U.S. Postal Service
(U.S.P.S.) or with a value of over $100.00 should be insured. We can
not be held liable for return merchandise that does not reach our
return department.
The customer is responsible for the actual cost of return shipping
& handling. No returns are accepted after 30 days. Returns must be
in new and unused condition. Items that are damaged during return will
not be accepted for refund or exchange. Customers are therefore
encouraged to insure returns for their protection. Please retain all the shipping cartons and packing materials.
Shipping Damage:
Claims for shipping damage must be made within three (3) business days of receipt. When reporting shipping damage, provide the Order Invoice #, tracking number of the package, your phone number, address and the specific details regarding the damage. If possible, get digital photos of the damage and email them to us. In particular, make a note of the condition of the box. Damaged products must be repacked with their original packaging. GlobalMusicalInstruments.com can then request a damage claim pick up from the shipping company, UPS. If the customer fails to report the shipping damage within three (3) days or if they have discarded the original packaging, the customer is responsible for the damage and all shipping charges both ways. Upon proper receipt of the damaged item, we will ship a replacement item or issue a credit/refund.
Defective Products:
Claims for defects must be made within three (3) business days of receipt. Return Service labels (RS) will be issued for defective merchandise. Upon receipt of the defective item, we will ship a replacement item or issue a credit/refund of the product price. Prior to contacting us, determine the exact nature of the defect. If possible, get photos of the defect. Often, something that appears as a defect or damage is only a part that jiggled loose during shipping or is a normal condition for a handcrafted instrument. Please contact us if you have questions about your items.
Security:
GlobalMusicalInstruments.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.128-bit encryption provides the highest level of security available. Authorize.net issues server certificates to organizations and individuals worldwide to verify the identity of companies and relevant domains. The Authorize.net Certificate gives customers the confidence to transact online.(c) 2005, 2009. Authorize.Net is a registered trademark
of CyberSource Corporation.
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Paypal Verified:
We understand our customers want their online transactions to be simple
and secure. For your convenience, we offer product payment through
PayPal. Along with ease, we know how important security is for you when
doing transactions online. To increase security, we have verified our
account through PayPal so you can feel secure when using their system
to make payments to GlobalMusicalInstruments.com.
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Pricing Disclaimer:
With respect to items sold by www.GlobalMusicalInstruments.com, we cannot confirm the price of an item until you order. Payments are charged at the time you place your order. GlobalMusicalInstruments.com and its affiliates attempt to be as accurate as possible. However, GlobalMusicalInstruments.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.GlobalMusicalInstruments.com itself is not as described, your sole remedy is to return it in unused condition.
Risk of Loss:
All items purchased from www.GlobalMusicalInstruments.com are made
pursuant to a shipment contract. This means that the risk of loss and
title for such items will pass to you upon our delivery to the carrier.
Site Policies, Modification, and Ability to Severe:
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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